Welcome to the Privacy Policy of ParcelChain SAS
ParcelChain SAS ("we", "our", or "us"), a corporation duly registered in the Bayonne Trade and Companies Register with the identification number 951 388 990, VAT number FR 85951388990, phone: +33554810030, email: contact@parcelchain.co (hereinafter referred to as ParcelChain) operates the website www.parcelchain.co and the ParcelChain mobile application (hereafter collectively referred to as the "Service").
Our Privacy Policy governs your visit to www.parcelchain.co and the use of the ParcelChain mobile application, and explains how we collect, safeguard, and disclose information that results from your use of our Service.
We use your data to provide and improve the Service. By using the Service, you consent to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms of Service.
Our Terms of Service ("Terms") govern all use of our Service and together with the Privacy Policy constitute your agreement with us ("agreement").
Effective date: March 1, 2024.
"Service" refers to the website www.parcelchain.co and the ParcelChain mobile application operated by ParcelChain SAS.
"Personal Data" refers to information relating to an identified or identifiable individual, either from the data itself or from the data combined with other information that we possess or are likely to possess in the future.
"Usage Data" are data collected automatically, generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
"Cookies" are small files stored on your device (computer or mobile device).
“Data Controller" refers to the natural or legal person who, alone or jointly with others, determines the purposes and means of processing Personal Data. For the purposes of this Privacy Policy, we act as the Data Controller for your data.
"Processors" (or "Service Providers") means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
"Data Subject" is any living individual who is the subject of Personal Data.
"The User" refers to the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.
While using our Service, we may ask you to provide us with certain personally identifiable information (PII) that can be used to contact or identify you ("Personal Data"). Personally identifiable information (PII) may include, but is not limited to:
Email address
First name and last name
Phone number
Address, State, Province, Postal code, City
Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send or by contacting us at privacy@parcelchain.co.
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data").
This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and the date of your visit, the time spent on these pages, unique device identifiers and other diagnostic data.
When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you are using, the unique identifier of your mobile device, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
We collect and use Location Data to determine the position of the User in relation to pick-up and delivery locations, enabling us to calculate precise ETAs, even when the app is closed or not in use (e.g., when the User is commuting). This ensures that your packages are delivered hand-in-hand, promptly, and reliably at all times.
However, please note that we require your permission to collect and store Location Data, which you can grant during the registration process. This data is crucial for providing features of our Service and for improving and customizing your experience.
Please be aware that if you disable location services, certain functionalities of our Service may be unavailable, particularly for the Users commuting. We then encourage you to enable location services to fully benefit from our Service.
We use Cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.
You can instruct your browser to refuse all Cookies or to indicate when a cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our Service.
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
Advertising Cookies. Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.
Other Data
In addition to the use of our Service, we may also collect the following information: citizenship, your home address, mobile phone number, office location, and other data.
ParcelChain SAS uses the collected data for various purposes:
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
However, your Personal Data remains stored within the EU zone.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
ParcelChain SAS will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
We may disclose personal information that we collect, or you provide as described in this privacy policy:
Disclosure for Law Enforcement
Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
Other cases. We may also disclose your information:
The security of your information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. Although we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
If you are located in the European Union (EU) and the European Economic Area (EEA), you have certain data protection rights, covered by the GDPR. For more information, please visit https://eur-lex.europa.eu/eli/reg/2016/679/oj.
If you wish to be informed of what Personal Data we hold about you, please contact us at gdpr@parcelchain.co.
Alternatively, you can proceed with your own data deletion by clicking on this link : https://user-data.parcelchain.co/deleteMyData/en_GB. Please be aware that once deleted, this data will not be recoverable.
In certain circumstances, you have the following data protection rights:
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services, or to assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyse the use of our Service.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the data collected to contextualise and personalise the advertisements of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy Policy web page: https://policies.google.com/privacy?hl=en
We also encourage you to consult Google's policy for the protection of your data: https://support.google.com/analytics/answer/6004245.
Firebase
Firebase is an analytics service provided by Google Inc.
You may opt-out of certain Firebase features through your mobile device settings, such as your device advertising settings or by following the instructions provided by Google in their Privacy Policy: https://policies.google.com/privacy?hl=en
For more information on what type of information Firebase collects, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
CI/CD Tools
We may use third-party Service Providers to automate the development process of our Service.
GitLab CI/CD
GitLab CI/CD is provided by GitLab, Inc.
The GitLab CI (Continuous Integration) service is part of GitLab that builds and tests the software whenever a developer pushes code to the application.
GitLab CD (Continuous Deployment) is a software service that places the changes of every code push into production, resulting in daily production deployments.
For more information on the data GitLab CI/CD collects, for what purposes, and how data protection is ensured, please visit the GitLab CI/CD Privacy Policy page: https://about.gitlab.com/privacy/.
Fastlane
Fastlane is provided by Google, Inc.
Fastlane is a continuous delivery tool for iOS and Android apps.
For more information on the data Fastlane collects, for what purposes, and how data protection is ensured, please visit the Google Privacy Policy page: https://policies.google.com/privacy.
ParcelChain SAS uses remarketing services to advertise on third-party websites to you after you visited our Service. We and our third-party vendors use Cookies to inform, optimise, and serve ads based on your past visits to our Service.
Google Ads (AdWords)
Google Ads (AdWords) remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: https://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. The Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950
To opt-out from Facebook's interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA https://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada https://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe https://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g., payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors we work with are:
Stripe: Their Privacy Policy can be viewed at https://stripe.com/us/privacy
Our Service may contain links to third-party sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Our Services are not intended for persons under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from children under 18 years of age. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we learn that we have collected Personal Data from children without verification of parental consent, we take steps to delete that information from our servers.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will notify you by email and/or a prominent notice on our Service, before the change becomes effective and update the “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when posted on this page.
If you have any questions about this Privacy Policy, please contact us:
By email: privacy@parcelchain.co.